Shop Policies

Our processing/TAT can be up to 10 business days. Business days are Monday through Friday, excluding weekends and holidays. TAT does not include the time spent during shipment. TAT starts the business day following the day you place your order and ends when your shipping label has been printed.
Custom products have a TAT of 7-14 business days. If you have a custom printed product and regular product in your order, the product with the longer TAT will be the TAT for your order.
Please do not email us asking where your order is or for an update on your order is it is still within the 10-business day TAT. You will receive an email when your order is confirmed through the system and an email with your tracking number once a shipping label is purchased. Unless your order is over TAT, sending an email asking for order updates slows down our order packing process because we have to then turn our focus to answering emails. There is a chance we will also not respond to order status inquiry emails if your order is still within TAT.
Please allow 3 business days for an email response. Email is not checked daily due to lack of assistance and employees and is not top priority at times.

Orders will be shipped by the least inexpensive method to be determined at the time of shipping, unless a priority shipping option is chosen (if available) at the time of ordering.
Method of shipping can be changed at any time under discretion of BAMF Custom Creations.
International Shipping: Customer is responsible for any and all customs and fees in relation to international shipping.
Tracking will be emailed to you once the shipping label has been purchased. As times it can take 1-3 business days for the tracking to be updated.
Please allow ample time for your package to be delivered. If your package shows it has been delivered and you have not received it, at times you may need to wait 24 hours for it to physically be delivered.
We do not replace or refund orders if your tracking states that your package has been delivered.
If you are having trouble tracking your package, please contact the carrier (UPS or USPS) first. We are unable to provide further information on tracking. For USPS, if you are concerned that your package is lost, you can talk with your local postmaster and request GPS coordinates for the location of where your package was delivered.
If you need to file a claim for your package being lost or damaged, you can do so through the carrier website, as well as email us at Hello@BAMFCustomCreations.com so we can try and file a claim through our end.

If you receive your order and there are missing or damaged items, please send us an email within 14 days of your package being delivered so that we can either replace or refund the damaged or missing items. When emailing please be sure to include a picture of the damage (if any) as well as your order number. You can email us at Hello@BAMFCustomCreations.com
We do not issue refunds, returns or exchanges for mistakes made on the customers' part. Please read full item descriptions and review your cart prior to checking out. If there was a mistake on our end, we will be sure to make things right.
We do not accept add-ons to orders after they have been placed as this causes confusion and can make mistakes more probable.
Please ensure that your shipping address is correct and up to date. If there is a change in address you are welcome to email us and let us know, but you are able to change your address in your customer account as we cannot guarantee that the address will be changed manually by us. If you need an address change after your order has been placed, email us at Hello@BAMFCustomCreations.com and we will try to make that change before your order is shipped but cannot guarantee that it will be changed before your order has shipped.
We do not accept returns. If you have an issue with your order, please email us at Hello@BAMFCustomCreations.com and we will do our best to remedy the problem.

We do not do rainchecks on sales.
We do not accept expired gift cards.
We do not refund orders if you forgot to include a discount code when placing your order.
The price shown at checkout is the final price. Discounts or sales are not applied after your purchase was made.
You cannot stack multiple brand rep codes. One brand rep code per order. If we see you abusing the brand rep codes by stacking too many, your order will be cancelled and refunded.

You can reach us by emailing us at Hello@BAMFCustomCreations.com Please allow 3 business days for a response for your inquiry.
We have the right to refuse service at any time. We have the right to refund and cancel orders if we see fit.
We do not accept rude or nasty emails. We are people doing our best running a small business. We have the right to "fire" any customer who treats any staff rudely for any reason. Just be kind, please.

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